RETURNS & REFUNDS
Thank-you for shopping at Alzano Ltd Online Store.
We always try to provide the Best Natural and Organic Products for you, and to provide you with the most professional and efficient service.
We cannot provide a refund for a customer who changes their mind, orders the wrong item, wants to see or try the item and decides they don’t like it.
However, if for some reason, you are not entirely satisfied with your purchase, we're here to help.
You will be eligible for a refund under certain circumstances and fulfill the the following requirements mentioned below.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) and we will refund the return postage if we find we are responsible for the issue.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deduct refund.
If you have any questions on how to return your item to us, contact us: [email protected]